Across Africa, the key energy challenge is how to electrify millions of households, communities, and businesses as quickly as possible. The Nigeria Energy Forum (NEF) is an annual event, a gathering of Energy professionals and enthusiasts across the Globe to profer solutions to the power and energy problems in Nigeria
In 2016, Registering participants and attendees of NEF2016 seamlessly online was the primary concern, and the ability of participants being able to pay on the website irrespective of their country of residence or currency.
NEF Team wanted a platform that will capture the smooth registration of users and enable such users to pay for the conference with their card of choice while NEF receives the money in Naira (Local Currency).
The Team also wanted different categories of users to be able to register on the website and different verification processes to be meted to different use categories, they also wanted the feature, whereby a local delegate can opt to pay for the conference via local bank transfer while payment verification is done at the backend of the website and registration is confirmed.
Suffice to say that we inherited an already built website, the first point of call was to conduct the need assessment with the NEF team, and a brand new website was redeveloped. From the point of registration to payment to confirmation is automated.
Paystack is integrated to capture payment, Mailchimp is integrated to handle automation, and Mailgun is integrated to handle efficient mail deliverability.
UPDATE (2021): A portal for Certificate Registry is also developed separately to handle the automation of Certificates of participation to all participants. All participants will be able to download their certificates at the end of each year’s forum.
From 2017 to date, NEF has continued to enjoy seamless user management on its website and certificate issuance automation for all attendees.
The website is also built to support a blend of a hybrid event where participants can either attend in person or virtually via zoom.
There has been a measurable improvement in Team satisfaction and overall improvement on the part of customer experience.